Frequently Asked Questions

What currency will I be charged in?

All transactions are processed in U.S. dollars (USD).

If your payment method uses another currency, your bank or card provider may apply its applicable exchange rate and may charge additional currency conversion or foreign transaction fees.

What payment methods do you accept?

We accept PayPal and major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

Available payment options will be displayed securely at checkout.

How long does order processing take?

Orders are generally processed within 2–5 business days after payment has been successfully completed.

Business days generally exclude weekends and U.S. federal holidays.

Processing times may occasionally be longer during holidays, promotional periods, unusually high order volumes, or other circumstances outside our reasonable control.

How long does shipping take?

After your order has been processed and shipped, estimated transit time is generally 5–10 business days.

For many orders, the estimated total time from successful order placement to delivery is approximately 7–15 business days.

Delivery times are estimates and are not guaranteed.

How much does shipping cost?

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the order, destination, available shipping method, or promotional offer.

How can I track my order?

When tracking information is available, you may receive a shipping confirmation email containing your tracking details after your order has been shipped.

Please allow some time for the shipping carrier to scan the package and activate the tracking information.

Carrier tracking updates may occasionally be delayed.

Can I change my order after placing it?

Please contact us as soon as possible if you need to correct or modify your order.

We may be able to help before the order has entered production, fulfillment, or shipping.

Once your package has been shipped, we may no longer be able to change the products, selected options, or shipping information.

For assistance, contact us at:

JamesGoodwin1549@outlook.com

Can I change my shipping address?

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible at:

JamesGoodwin1549@outlook.com

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once the order has entered production, fulfillment, or shipping.

What is your return policy?

You may request a return within 30 days of receiving your order.

Returned products must generally be unworn, unused, unwashed, in their original condition, and in their original packaging when reasonably possible.

You may also be asked to provide your receipt or proof of purchase.

How do I start a return?

Please contact us at:

JamesGoodwin1549@outlook.com

before sending anything back.

If your return request is accepted, we will provide return instructions and, where applicable, the appropriate return address.

Items sent back without first requesting a return may not be accepted.

What should I do if my item arrives damaged or incorrect?

Please inspect your order when it arrives.

If an item is defective, damaged, misprinted, or different from what you ordered, contact us as soon as possible at:

JamesGoodwin1549@outlook.com

Please include your order number, a description of the issue, and clear photographs showing the product and the problem.

Once the issue is reviewed and confirmed, we will work to provide an appropriate resolution, which may include a replacement or refund.

Can I exchange an item?

We do not guarantee direct exchanges for every order.

If you need a different size or color, please contact us.

Depending on the circumstances, we may provide return instructions and ask you to place a new order for the preferred item.

What if I ordered the wrong size or color?

Please contact us within 30 days of delivery.

The item must meet our return eligibility requirements.

For returns caused by customer selection, such as choosing the wrong size or color, return shipping costs are generally the customer's responsibility unless we state otherwise.

Are any products non-returnable?

We may not accept returns for items that have been worn or washed, show signs of use, were damaged after delivery, have stains or odors, are returned outside the applicable return period, or are sent back without prior authorization.

Personalized or custom-made products clearly identified as non-returnable before purchase may also be excluded from ordinary returns, except where an item arrives damaged, defective, misprinted, or incorrect.

Nothing in this policy limits rights available to you under applicable law.

Who pays for return shipping?

For approved returns resulting from a change of mind, incorrect size selection, incorrect color selection, or another reason not caused by us, return shipping costs are generally the customer's responsibility.

For confirmed damaged, defective, misprinted, or incorrect items caused by us or our fulfillment process, we will provide an appropriate resolution without requiring you to bear additional costs associated with correcting our error.

When will I receive my refund?

After an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Please allow approximately 5–10 business days after the refund is issued for it to appear on your account.

The actual posting time may vary depending on your bank, card issuer, or payment provider.

Why might my delivery be delayed?

Delivery may occasionally be affected by holidays, severe weather, carrier disruptions, high shipping volume, transportation delays, incorrect or incomplete shipping information, or other circumstances outside our reasonable control.

Shipping and delivery dates are estimates and cannot be guaranteed.

What should I do if tracking says delivered but I cannot find my package?

Please first check around your delivery location, including porches, mailrooms, parcel lockers, or other secure delivery areas.

You may also want to ask household members or neighbors and review the carrier's tracking information.

If you still cannot locate the package, contact us at:

JamesGoodwin1549@outlook.com

and include your order number.

I did not receive an order confirmation email. What should I do?

First, check your spam or junk folder.

You may also have entered an incorrect email address during checkout.

If you still cannot locate your confirmation, please contact us at:

JamesGoodwin1549@outlook.com

Please include your name and any available order information so we can assist you.